WHAT INFORMATION DO WE COLLECT?
When you create an account for use on our platform, we will collect information that you provide to us directly. Additionally, we collect information you share with us via third-party social network providers, as well as technical and behavioral information from your use of the Platform. Encore also collects information contained in the messages you send through our Platform. We have listed below, more specifically the kinds of information that may be collected:
– Information You Choose to Provide
For certain activities, such as when you register, upload content to the Platform, or contact us directly, you may provide some or all of the following information:
Registration information, such as age, username and password, language, and email or phone number
Profile information, such as name, social media account information, and profile image
User-generated content, including comments, images, videos, livestreams, audio recordings, and texts that you choose to create with or upload to the Platform (“User Content”).
Content, including text, images, and video, found in your device’s clipboard. For example, if you choose to initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Encore App, we access this information stored in your clipboard in order to fulfill your request.
Payment information, including payment card numbers or other third-party payment information (such as PayPal) where required for the purpose of payment
Your phone and social network contacts, with your permission. If you choose to find other users through your phone contacts, we will access and collect the names and phone numbers and match that information against existing users of the Platform. If you choose to find other users through your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts
Your opt-in choices and communication preferences
Information to verify an account such as proof of identity or age
Information in correspondence you send to us
Information you share through surveys or your participation in challenges, sweepstakes, or contests such as your gender, age, likeness, and preferences.
Information that you may choose to provide at in-person and online events, such as your demographic information, social media and other online accounts you use, feedback responses regarding the event or people at the event.
– Information Obtained from Other Sources
Social Media Login Services
Encore does not currently utilize third-party logins. However, this service may be a feature in the near future. If you choose to link or sign up using a third-party social network or login service (such as Facebook, YouTube, Google, etc.), we may collect information from these services, including your contact lists for these services and information relating to your use of the Platform in relation to these services.
We may collect information about you from third-party services, data providers, and analytics providers.
Other Users of the Platform
Sometimes other users of the Platform may provide us information about you, including through customer service inquiries.
We may collect information about you from other publicly available sources.
– Information Automatically Obtained
We automatically collect certain information from you when you use the Platform, including internet or other network activity information such as your IP address, geolocation-related data (as described below), unique device identifiers, browsing and search history (including content you have viewed in the Platform), and Cookies (as defined below).
We collect information regarding your use of the Platform and any other User Content that you generate through or upload to our Platform.
We collect certain information about the device you use to access the Platform, such as your IP address, user agent, mobile carrier, time zone settings, identifiers for advertising purposes, model of your device, the device system, network type, device IDs, your screen resolution and operating system, app and file names and types. If you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices. We may also associate you with information collected from devices other than those you use to log-in to the Platform.
We collect information about your approximate location, including location information based on your SIM card and/or IP address. With your permission, we may also collect precise location data (such as GPS).
Image and Audio Information
We may collect information about the images and audio that are a part of your User Content, such as identifying the objects and scenery that appear, the existence and location within an image of face and body features and attributes, the nature of the audio, and the text of the words spoken in your User Content. We may collect this information for content moderation, for demographic classification, for content recommendations, and for other non-personally-identifying operations. Where required by law, we will seek any required permissions from you prior to any such collection.
We collect and process, which includes scanning and analyzing, information you provide when you compose, send, or receive messages through the Platform’s messaging function. That information includes the content of the message and information about when the message has been sent, received and/or read, as well as the participants of the communication. Please be aware that messages sent to other users of the Platform will be accessible by those users and that we are not responsible for the manner in which those users use or disclose messages.
When you upload or create User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your User Content the metadata can describe how, when, where, and by whom the piece of User Content was created, collected, or modified and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account. Additionally, metadata includes data that you choose to provide with your User Content, e.g. any hashtags used to mark keywords to the video and captions.
HOW YOUR INFORMATION IS USED
We use your information to improve, support and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service. We may also use your information to, among other things, make recommendations, promote the Platform, and customize your experience.
In general, Encore uses the information we collect:
To fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback
To customize the content you see when you use the Platform. For example, we may provide you with services based on the country settings you have chosen or show you content that is similar to content that you like or interacted with
To send promotional materials from us or on behalf of our affiliates and trusted third parties
To improve and develop our Platform and conduct product development
To make suggestions and provide a customized experience
To support the social functions of the Platform, including permitting you and other users to connect with each other through the Platform and for you and other users to share, download, and otherwise interact with User Content posted through the Platform
To use User Content, with your permission, as part of our advertising and marketing campaigns to promote the Platform
To understand how you use the Platform, including across your devices
To infer additional information about you, such as your age, gender, and interests
To help us detect abuse, fraud, and illegal activity on the Platform
To prove your identity in order to ensure that you are old enough to use the Platform (as required by law), or in other instances where verification may be required
To communicate with you, including to notify you about changes in our services
To announce you as a winner of our contest, sweepstakes, or promotions if permitted by the promotion rule, and to send you any applicable prizes
To enforce our terms, conditions, and policies
Consistent with your permissions, to provide you with location-based services, such as events and other personalized content
To inform our algorithms
To combine all the information we collect or receive about you for any of the foregoing purposes
For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
To facilitate sales, promotion, and purchases of goods and services and to provide user support
HOW WE SHARE YOUR INFORMATION
We are committed to maintaining your trust, and while Encore does not sell personal information to third parties, we want you to understand when and with whom we may share the information we collect for business purposes.
– Service Providers and Business Partners
We share the categories of personal information listed above with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, administering contests and special offers, technology services, deliveries, sending communications, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing. These service providers and business partners may include:
Payment processors and transaction fulfillment providers, who may receive the information you choose to provide, the information we obtain from other sources, and the information we collect automatically but who do not receive your message data.
Customer and technical support providers, who may receive the information you choose to provide, the information we obtain from other sources, and the information we collect automatically.
Research providers, who may receive the information you choose to provide, the information we obtain from other sources, and the information we collect automatically but would not receive your payment information or message data.
Cloud providers, who may receive the information you choose to provide, the information we obtain from other sources, and the information we collect automatically.
Marketing and analytics vendors, who may receive the information you choose to provide, the information we obtain from other sources, and the information we collect automatically but would not receive your payment information or message data.
– Within Our Corporate Group
We may share all of the information we collect with a parent, subsidiary, or other affiliate of our corporate group.
– In Connection with a Sale, Merger, or Other Business Transfer
We may share all of the information we collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.
– For Legal Reasons
We may disclose any of the information we collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Encoredays Co. Ltd., the Platform, our affiliates, users, or the public. We may also share any of the information we collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law.
– With Your Consent
We may share your information for other purposes pursuant to your consent or at your direction.
If you access third-party services, such as Facebook, Google, or Twitter, to login to the Platform or to share information about your usage on the Platform with others, these third-party services may be able to collect information about you, including information about your activity on the Platform, and they may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.
If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while using the Platform. We are not responsible for the information you choose to submit.
You may submit a request to access or delete the information we have collected about you by sending your request to us at the email or physical address provided in the Contact section at the bottom of this policy.
You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise choices on your behalf, please provide evidence that you have given such agent power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
We will respond to your request consistent with applicable law and subject to proper verification. We will verify your request by asking you to send it from the email address associated with your account or to provide information necessary to verify your account. We do not discriminate based on the exercise of any privacy rights that you might have.
You may be able to control some of the information we collect by adjusting your browser settings to refuse or disable Cookies. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your choice to disable cookies is specific to the particular browser or device that you are using when you disable cookies, so you may need to separately disable cookies for each type of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you. Without this information, we are not able to provide you with all the requested services.
You can opt out of any potential marketing or advertising emails by using the “unsubscribe” link or mechanism noted in marketing or advertising emails.
If you previously chose to share precise location information, you can prevent your device from sharing precise location information (e.g. GPS location information) with the Platform at any time through your device’s operating system settings.
If you have registered for an account, you may access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.
Some browsers transmit “do-not-track” signals to websites. Because of differences in how browsers incorporate and activate this feature, we currently do not take action in response to these signals.
SECURITY AND STORAGE
Encore will take all reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Please understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
Encoredays Co. Ltd. utilizes Amazon Web Services in the United States for storage and/or processing. We have no intention of transmitting your data to its servers or data centers outside of the United States for storage and/or processing. However, third parties with whom Encore Days may share your data as described herein may be located outside of the United States.
The Encore platform and its services are restricted for use to only individuals who are 18 years of age or older. We DO NOT permit users under the age of 18 on our platform. If we become aware an account is operated by someone under 18, any personal information will be deleted and the account terminated. If you suspect that someone under the age of 18 has opened and operating an Encore account, please contact us expeditiously at: email@example.com.
– Sharing for Direct Marketing Purposes (Shine the Light)
If you are a California resident, once a calendar year, you may be entitled to obtain information about personal information that we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information, as well as the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To submit a request, contact us at:
Questions, comments and requests regarding this policy should be addressed to:
Mailing Address: Guangfu S. Rd. Ln. 72, No. 73, 2F, Da’an District, Taipei 106079, Taiwan (ROC)
Contact us: firstname.lastname@example.org
Our Policy was last updated on: August 25, 2022